Test Compliance Framework for a large Insurance Organization
Writing by Laura Casci on Wednesday, 8 of April, 2009 at 1:24 pm
The client, one of the largest and most respected insurance brands in North America, wanted to implement a large transformation program in terms of development, assurance and testing, which was complicated by the number of external vendors (including two Tier One offshore companies, as well as one of the worlds largest System Integrators) and internal teams.
To meet the client requirements, AppLabs, a chosen testing service provider, recommended the introduction of its Test Compliance and Governance Framework service. AppLabs firstly undertook a formal Test Review. This was to assess the client’s existing testing and key test dependencies, identify the gaps and establish a baseline. This provided the client and AppLabs a clear view of the level of testing maturity, and more importantly, this helped in identifying the improvement areas and recommendations to address the production issues. AppLabs then conducted the Test Improvement program, which aided the implementation of the recommendations identified during Test Review by the vendors and internal groups. AppLabs provided a detailed improvement roadmap, and recommended for, implementing a process to ensure adherence to a new Release Management Process; implementing the use of code coverage tools and objective based integration testing for delivering quality software to the validation teams; and identifying appropriate tests for automation. After the Test Review and Test Improvement components were completed, AppLabs implemented the Test Compliance and Governance Framework. This involved four key elements: implementing the Governance Framework; implementing the “Audit/Compliance” processes and templates; implementing the guidelines to measure the ROI for each of the implemented recommendations; and agreeing with the “Audit/Compliance” schedule. AppLabs then undertook the first of the Test Compliance Reviews and continued to provide these across the program at regular checkpoints, resulting in the following benefits:
- 82% increase in test coverage and 91% reduction in test process defects has helped capture 22% more defects during the testing phase, with this the overall cost of the project is reduced by $5,183,640
- 85% reduction of production defects has driven up client satisfaction indices and reduced the overall cost of release delivery by $9,151,260
- 65% increase in authoring of test objectives and a 71% increase in test execution productivity has resulted in reduction of the team size, from 20 to 8, equating to a cost saving of $1,985,000 over the last 2 years
Category: Compliance Testing, Project Examples, Software Testing, Test Process Improvement
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